Contact Us
Got a question about how we rank poker sites, spotted something out of date, or want to flag an issue with one of the brands we cover? This page explains the best way to reach us and what we can (and can't) help with.
Before You Reach Out
Many questions we get are already answered elsewhere on the site, so it's worth checking these first:
- Wondering how a bonus works or what the wagering requirements mean? Our individual site reviews list the material terms — deposit minimums, playthrough requirements and time limits — next to each offer.
- Curious how we score and rank operators? See the methodology section below, or read more about who we are on our About Us page.
- Concerned about your own play, or looking for support tools? Visit our Responsible Gambling page for resources and helpline information.
- Need details on how the site operates, our terms of use, or affiliate disclosures? That's covered in our Terms and Conditions.
What We Can Help With
We're an independent review and comparison site, not a poker operator — so we can't process deposits, withdrawals, account verification or customer disputes on behalf of any brand listed here. For account-specific issues, the fastest route is always the support team of the poker site itself, since they hold your account details and can act on them directly.
Where we can genuinely help:
- Corrections — if a bonus figure, rating or piece of information on one of our pages looks out of date or inaccurate, tell us and we'll check it.
- Content suggestions — if there's a poker site, payment method or topic you think we should be covering, we're happy to hear it.
- Partnership or media enquiries — for anything commercial, get in touch through the channel listed in our site footer.
- General feedback — on how the site reads, what's missing, or what would make comparing poker sites easier for you.
How Commercial Relationships Work Here
US Poker may earn a commission when readers sign up with a poker site through links on this page or elsewhere on the site. That relationship never decides where a brand lands in our rankings — a site's position reflects our editorial assessment, not what it pays us. If you ever think a review reads more like marketing than analysis, that's exactly the kind of feedback worth sending our way.
How We Assess the Sites We Cover
Our rankings are built from publicly available and researched information on each operator's traffic and player pool, game variety across cash games, tournaments, Sit & Gos and fast-fold formats, rake structure and rakeback value, welcome bonus terms, deposit and withdrawal options, mobile app quality, and licensing status in the states where each site operates. Commission never buys a higher position; a brand's rank reflects how it performs against these criteria compared with the rest of the field. If you spot new information that would change how we've scored a site, that's precisely the sort of message we want.
A Note on Age and Responsible Play
Real money poker is legal for adults where regulated, but it carries genuine financial risk and is never a reliable way to make money. This site is intended for players of legal gambling age only — 21+ in most regulated states, 18+ where state law permits. If gambling is affecting you or someone you know, free confidential help is available around the clock through the National Problem Gambling Helpline at 1-800-GAMBLER. Our Responsible Gambling page has more resources, including state-specific support and self-exclusion information.
What Happens After You Contact Us
We read every message that comes in, though as an independent site we can't guarantee a response time or that every request will be actioned — particularly account or payment issues that sit with the poker operator rather than with us. Corrections and factual flags tend to get handled fastest since they help keep the site accurate for everyone else reading it.